Refund policy
Return and Refund Policy
Last updated: 22 July 2026
This Return and Refund Policy applies to purchases made from NAMECHAIN, operated by Dylan Gregson, trading as NAMECHAIN.
For return, cancellation or refund enquiries, contact:
Email: playnamechain@gmail.com
Business location: Carrigaline, County Cork, Ireland
Please include your name and order number when contacting us.
1. Your right to cancel an online order
You have the right to cancel most online purchases within 14 days without providing a reason.
For physical goods, the 14-day cancellation period begins on the day that you, or a person nominated by you other than the delivery carrier, receives the goods.
Where an order contains multiple items delivered separately, the cancellation period begins when the final item is delivered.
To exercise your right to cancel, you must inform us within the 14-day cancellation period by emailing:
playnamechain@gmail.com
You may use the cancellation form at the end of this policy, but using the form is not compulsory.
Irish consumers generally have 14 days from receiving an online order to notify the seller that they wish to cancel. They then have a further 14 days to return the goods.
2. Returning a cancelled order
After notifying us that you wish to cancel, you must return the product within a further 14 days.
Please do not return a product without first contacting us. We will provide the appropriate return instructions and return address.
Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning it.
We strongly recommend using a tracked postal or courier service. You are responsible for the returned product until it reaches us.
Please retain your receipt or other proof of return.
3. Condition of returned products
You may open and reasonably inspect the product in the same way that you would examine it in a physical shop.
The product does not have to remain completely unopened. However, you may be responsible for any reduction in value caused by handling or use beyond what is reasonably necessary to establish the product’s nature, characteristics and functioning.
Where reasonably possible, returned products should include:
* The game box.
* All cards and components.
* Instructions and inserts.
* Original packaging.
* Any promotional items supplied with the order.
We may reduce the refund where:
* Cards or components are missing.
* The product has been damaged after delivery.
* The product has been extensively used.
* The packaging or product has been handled beyond what is reasonably necessary to inspect it.
Nothing in this section affects your rights where the product is faulty, damaged, incorrect or not as described.
4. Refunds for cancelled orders
Where you validly cancel an order, we will refund:
* The price paid for the returned product.
* The cost of the least expensive standard delivery method offered when you placed the order.
We are not required to refund additional delivery costs resulting from your choice of an express, premium or other upgraded delivery service.
Refunds will be made using the original payment method unless you expressly agree to another method.
We will process the refund without undue delay and no later than 14 days after being informed of your decision to cancel. However, we may withhold the refund until:
* We receive the returned product; or
* You provide evidence that the product has been returned,
whichever occurs first.
The statutory cancellation model confirms that standard outbound delivery is refundable, but additional costs for upgraded delivery do not have to be refunded.
Once we issue the refund, your bank or payment provider may require additional time to show it in your account.
5. Cancelling an order before dispatch
Contact us as soon as possible if you wish to cancel an order before it has been dispatched.
Email playnamechain@gmail.com with:
* Your name.
* Your order number.
* A clear statement that you wish to cancel.
Where the order has not been dispatched, we will cancel it and refund the amount paid.
Where the order has already been dispatched, you may return it using the 14-day cancellation process described above.
6. Pre-orders
A pre-order is an order for a product that is not immediately available for dispatch.
You may request cancellation of a pre-order at any time before it is dispatched by emailing playnamechain@gmail.com.
If the pre-order has already been dispatched, the standard 14-day cancellation and return process applies from the date the product is delivered.
Any estimated production, launch or dispatch date shown for a pre-order is an estimate and may change.
Where a substantial delay occurs, we will provide an update where reasonably possible. You may contact us to request cancellation and a refund before dispatch.
7. Faulty, damaged or incorrect products
Please inspect your order after delivery.
Contact us as soon as possible if the product:
* Arrives damaged.
* Is faulty or defective.
* Is incomplete.
* Contains missing cards or components.
* Is different from what you ordered.
* Does not match its description.
Email playnamechain@gmail.com and provide:
* Your name.
* Your order number.
* A description of the issue.
* Photographs of the product and packaging, where relevant.
Do not dispose of the product or its packaging until we have reviewed the issue.
Where a product is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with applicable consumer law. This may include:
* A replacement.
* A repair, where appropriate.
* A price reduction.
* A full or partial refund.
Where a qualifying fault is reported within 30 days of receiving the product, you may be entitled to reject it and request a full refund. After 30 days, a repair or replacement may ordinarily be offered first, although a refund may still be available where the problem is serious or cannot be resolved within a reasonable time.
NAMECHAIN will cover reasonable return costs where a return is required because the product is faulty, damaged, incorrect or not as described.
8. Damage caused after delivery
We are not responsible for damage or faults caused by:
* Accidental damage.
* Misuse.
* Improper storage.
* Normal wear and tear.
* Failure to follow the game or safety instructions.
* Alterations made after delivery.
This does not affect your rights where a fault existed when the product was supplied.
9. Missing deliveries
Contact us at playnamechain@gmail.com if your order has not arrived within the estimated delivery period.
Please include your name, order number and delivery address.
We may ask you to confirm the details supplied at checkout and to check with household members, neighbours, reception areas or the delivery carrier.
Where the product has not been delivered, we will investigate the delivery and provide an appropriate replacement or refund in accordance with applicable consumer law.
10. Returned-to-sender orders
Where an order is returned to us because:
* An incorrect or incomplete delivery address was provided.
* Delivery was refused.
* The package was not collected.
* The carrier could not complete delivery after reasonable attempts,
we will contact you to arrange redelivery or a refund.
Additional delivery charges may apply where redelivery is requested and the failed delivery was caused by incorrect information provided by the customer.
Any deduction will not apply where the failed delivery was caused by NAMECHAIN or the delivery provider.
11. Exchanges
We do not currently operate a direct exchange system.
Where you wish to exchange an unopened or reasonably inspected product, contact playnamechain@gmail.com.
Depending on the circumstances, you may be asked to return the original product for a refund and place a new order.
Your statutory rights are unaffected.
12. Sale and promotional products
Products purchased using a discount code or during a sale remain covered by applicable consumer rights.
A discounted product cannot be refused a remedy merely because it was purchased at a reduced price.
Where a product was specifically discounted because of a clearly disclosed fault, you cannot later request a remedy solely because of that same disclosed fault. Your rights continue to apply to any separate fault.
13. Return exceptions
The statutory right to cancel may not apply to certain products, including:
* Products made to the customer’s specifications or clearly personalised.
* Sealed products that are not suitable for return for health or hygiene reasons once unsealed.
* Perishable products.
* Other products excluded from the right to cancel under applicable law.
These exceptions do not remove your rights where a product is faulty, damaged or not as described.
Standard NAMECHAIN games that have not been personalised are covered by the cancellation terms described in this policy.
14. Contact us
To request a cancellation, return, replacement or refund, contact:
NAMECHAIN
Dylan Gregson, trading as NAMECHAIN
Carrigaline
County Cork
Ireland
Email: playnamechain@gmail.com
Please do not send products to Carrigaline without first receiving the complete return address and return instructions from us.
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Model Cancellation Form
Complete and return this form only if you wish to cancel your contract. You may instead send the same information by email.
To:
NAMECHAIN
Dylan Gregson, trading as NAMECHAIN
Carrigaline, County Cork, Ireland
Email: playnamechain@gmail.com
I hereby give notice that I cancel my contract for the purchase of the following goods:
Product ordered:
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Order number:
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Order date:
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Date received:
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Customer name:
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Customer address:
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Customer signature, only where submitted on paper:
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Date:
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